Welcome to Toughstacks! By using our website, you agree to abide by the following Terms and Conditions. Please read them carefully before making any purchases or using our services.
Product Information
We strive to provide accurate and detailed product information on our website. However, slight variations in color, size, and appearance may occur due to factors such as screen settings and manufacturing processes.
Ordering and Payment
- Placing an Order: When placing an order, ensure that all details provided are accurate and complete. We reserve the right to cancel or amend orders if necessary.
- Payment: We accept various payment methods, including credit/debit cards and online transfers. All payments are securely processed, and your personal information is protected.
Shipping
- Shipping Locations: We offer shipping within India and to select international destinations.
- Shipping Charges: Shipping charges are calculated based on your location and the size/weight of the order. These charges will be displayed during the checkout process.
- Delivery Time: Estimated delivery times will be provided during the checkout process. Please note that these are approximate and may vary due to factors beyond our control. In India, you can expect delivery within 2-8 days.
- Tracking: Once your order is shipped, you will receive a tracking number to monitor the delivery status.
Returns and Refunds
- Returns: If you receive a damaged or incorrect product, please contact our customer service within 7 days of delivery. We will provide instructions for returning the item.
- Refunds: Refunds will be issued for eligible returns after the products are received and inspected. The refund will be processed using the same payment method used for the purchase.
- Non-Returnable Items: Customized or personalized items cannot be returned unless they are defective or damaged upon receipt.
Cancellation
- Order Cancellation: Orders can be canceled within 24 hours of placement. To cancel an order, please contact us immediately.
- Cancellation Charges: If you cancel an order after 24 hours, cancellation charges may apply.
Privacy and Security
- Privacy: We value your privacy and handle your personal information in accordance with our Privacy Policy.
- Security: Our website employs industry-standard security measures to protect your information and ensure safe transactions.
Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective upon posting on our website.
Contact Us
If you have any questions, concerns, or feedback regarding our Terms and Conditions, please contact our customer service at salestoughstacks@gmail.com
By using our website and services, you agree to adhere to these Terms and Conditions. Thank you for choosing Toughstacks!